Got Questions?

We’ve got answers — here’s everything you need to know before booking with Casita Clean.

Got Questions?

We’ve got answers — here’s everything you need to know before booking with Casita Clean.

Process

FAQ

Do I need to be home during the cleaning?

Nope! Most clients prefer to go about their day. As long as we have access instructions, we’ll take care of everything and lock up when we’re done resetting your home.

How do I book a cleaning?

Start by requesting a free quote — we'll follow up with a quick call to get the details, then schedule your clean for a time that works best for you.

Will I get reminders before my cleaning?

Yes! We’ll send you a reminder the day before and the morning of your appointment so you’re always in the loop.

What if I need to reschedule?

Life happens — just let us know at least 24 hours in advance and we’ll gladly move your cleaning to a new date.

What’s included in a Deep Cleaning?

Our deep cleaning covers all the details — from wiping baseboards and dusting light fixtures to scrubbing tubs, sinks, cabinets, and kitchen appliances. It's perfect for first-time clients or homes that need a serious reset. Learn more here!

Do you bring your own supplies?

Yes! We bring all the tools and cleaning products needed to get the job done right. No need to lift a finger.

Are your products safe for kids and pets?

Absolutely. We use family-friendly products and safe cleaning methods so your home is healthy for everyone — little ones and furry friends included.

What if I’m not happy with the cleaning?

We stand behind every clean with a 200% satisfaction guarantee. Let us know, and we’ll come back to make it right — no questions asked!

Service

FAQ

Pricing FAQ

How much does a cleaning cost?

Pricing depends on the size of your home, the type of cleaning, and your specific needs. We offer both flat-rate and hourly options. Request a free quote through our website or give us a call and we'll get you an accurate price right away.

How do I book a cleaning?

We keep a card on file for all clients. A small deposit of 15–20% is required before your appointment to secure our tech's time. The remaining balance is charged after your cleaning is complete.

Are your Cleaners Background-checked and insured?

Yes — every tech on our team is fully background-checked and insured. Your home and your peace of mind are in good hands with Casita Clean.

Will I get the same cleaner each time?

We assign 2–3 regular techs to each recurring client so there's always a familiar face coming to your home. You'll know who to expect, and they'll know your space and preferences.

Trust & Safety FAQ

Process FAQ

Do I need to be home during the cleaning?

Nope! Most clients prefer to go about their day. As long as we have access instructions, we’ll take care of everything and lock up when we’re done.

How do I book a cleaning?

Start by requesting a free quote — we'll follow up with a quick call to get the details, then schedule your clean for a time that works best for you.

Will I get reminders before my cleaning?

Yes! We’ll send you a reminder the day before and the morning of your appointment so you’re always in the loop.

What if I need to reschedule?

Life happens — just let us know at least 24 hours in advance and we’ll gladly move your cleaning to a new date.

Service FAQ

What’s included in a Deep Cleaning?

Our deep cleaning covers all the details — from wiping baseboards and dusting light fixtures to scrubbing tubs, sinks, cabinets, and kitchen appliances. It's perfect for first-time clients or homes that need a serious reset. Learn more here!

Do you bring your own supplies?

Yes! We bring all the tools and cleaning products needed to get the job done right. No need to lift a finger.

Are your products safe for kids and pets?

Absolutely. We use family-friendly products and safe cleaning methods so your home is healthy for everyone — little ones and furry friends included.

What if I’m not happy with the cleaning?

We stand behind every clean with a 200% satisfaction guarantee. Let us know, and we’ll come back to make it right — no questions asked!

Pricing FAQ

How much does a cleaning cost?

Pricing depends on the size of your home, the type of cleaning, and your specific needs. We offer both flat-rate and hourly options. Request a free quote through our website or give us a call and we'll get you an accurate price right away.

How do I pay?

We keep a card on file for all clients. A small deposit of 15–20% is required before your appointment to secure our tech's time. The remaining balance is charged after your cleaning is complete.

Trust & Safety FAQ

Are your Cleaners Background-checked and insured?

Yes — every tech on our team is fully background-checked and insured. Your home and your peace of mind are in good hands with Casita Clean.

Will I get the same cleaner each time?

We assign 2–3 regular techs to each recurring client so there's always a familiar face coming to your home. You'll know who to expect, and they'll know your space and preferences.

What if something gets damaged during cleaning?

We're fully insured and we take every precaution to protect your home. In the rare event something is damaged, we handle it on a case-by-case basis and work with you to make it right. Just reach out and we'll take care of it.

Do you have reviews on references?

Absolutely! Check out our Google reviews to see what our clients are saying. We're proud of the reputation we've built across the southwest Chicagoland suburbs — our work speaks for itself.

Property Manager FAQ

Do you work with property management companies?

Yes! We partner with property managers and building owners across the southwest suburbs. Whether you manage a handful of units or an entire portfolio, we can build a cleaning schedule that fits your turnover needs.

Can you handle turnover cleans between tenants?

That's one of our specialties. Our turnover cleans cover everything — inside cabinets, closets, appliances, bathrooms, and all living spaces — so your units are move-in ready fast.